Handle Underperformance Without Losing Good People
Ignore one underperformer and you may end up losing three good people.
When a project manager misses deadlines or a site manager lets standards slip, the rest of the team notices. They pick up the slack. They watch to see what you do. If nothing happens, your strongest people start to wonder why they bother.
Dealing with underperformance well protects the person, the project and the team around them.
Find the cause before you act
Underperformance in construction often has a reason behind it. A capable estimator may be struggling with a new software system. A project manager may have been handed a job well above their experience. Someone may be dealing with pressure at home.
Start with a private, direct conversation. Describe what you have seen, using specific examples from the project. Then ask what is going on and listen properly.
You may find a fixable problem. You may find a capability gap. Either way, you now know what you are dealing with.
Be clear about the standard
Vague feedback such as "you need to lift your game" helps nobody. People need to know exactly what good looks like.
Set two or three clear expectations, such as cost reports submitted by a set day, variations logged within a week, or site meetings run to an agreed format. Agree a timeframe and a date to review progress.
Back them with real support
If you expect improvement, give people a fair chance to deliver it. That might mean pairing them with an experienced colleague, adjusting their workload for a few weeks or arranging targeted training.
Keep checking in. Short, regular conversations work better than one big review at the end.
Look after the rest of the team
Your team does not need the details. They do need to see that you are dealing with it.
Where workloads have shifted, acknowledge the extra effort others have put in. Thank them directly. That recognition stops resentment building while you work through the issue.
Know when to make the call
Not every situation turns around. If clear expectations and real support have not worked, a decision is needed.
Follow a fair and consistent process and take proper advice on your employment obligations. Treat the person with respect throughout. How you handle an exit is remembered by everyone who stays.
How to handle it: a step-by-step guide
- Raise it early, privately and with specific examples.
- Ask questions and listen before deciding on a cause.
- Set two or three measurable expectations with a review date.
- Provide practical support and check in regularly.
- Recognise the team members who have carried extra load.
- Review progress honestly on the agreed date.
- If there is no improvement, take advice and follow a fair process.
Talk to us
When a role does need to be filled, RWR Construction places permanent mid to senior construction and engineering professionals across New Zealand.
List a vacancy or contact the team at www.rwrconstruction.co.nz/contact-us



