Our client is a Wellington based trade services business that has built a strong reputation over the last 15 years and is now entering its next phase of growth.
The founder remains heavily involved in the business and has been instrumental in driving its success. With expansion opportunities emerging across multiple regions, the focus is now shifting towards growth, client relationships and business development.
To support that next chapter, we're looking for an Operations Manager who can become the founder's right hand person and take ownership of the day to day operational performance of the business.
This role is less about strategy decks and boardroom presentations and more about making sure the business runs well.
You'll be the person helping managers perform, improving systems and processes, driving accountability, strengthening communication between teams, improving efficiencies and creating the structure required to support continued growth.
The ideal person has built their career within a trade services, maintenance, facilities, contracting or technical services environment. You understand what it takes to run operational teams, manage workloads, improve performance and support growth. Over time, you've moved into leadership roles where you've been responsible for people, systems, processes and business outcomes, rather than purely managing projects.
What he needs is someone operationally strong who enjoys bringing order, consistency and discipline to a growing business.
Key responsibilities:
- Overseeing day to day operations across the Wellington business
- Supporting department managers and helping them succeed
- Driving accountability and performance across teams
- Improving systems, workflows and operational processes
- Monitoring operational and commercial performance
- Supporting recruitment, workforce planning and team development
- Identifying opportunities to improve efficiency and scalability
- Working closely with the founder to help execute business objectives
- Leadership experience within construction, trades, facilities, contracting or service based businesses
- Strong operational management capability
- Experience implementing or improving systems and processes
- Commercial awareness and an understanding of margins, productivity and performance
- A practical leadership style that earns respect from teams
- Strong people management and communication skill
- Just as importantly, we're looking for someone who is humble, grounded and focused on the team around them.
The business is growing, the founder is ambitious, and there is an opportunity for the right person to help shape what the next phase looks like.